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RETURNS & EXCHANGES

We at NIKA BY RUKSHANI wish to ensure that you love your new purchase but we understand you may need to return your item for an exchange, credit note or refund. We want this process to be as easy as possible for you so we will provide you a returns form with your delivery. We also kindly ask you to contact our customer care team at info@rukshani.com and we will send through a return form that you would need to fill in in order to process the return.

 

EXCHANGES

  • All items are in their original condition with tags attached.
  • To request an exchange please contact NIKA BY RUKSHANI via email at info@rukshani.com and we will provide you with an order number.
  • Please allow up to 7 days to receive your exchange.
  • Exchanges are subject to availability.
  • Please note no exchanges on Afterpay payments.

REFUNDS

  • We do not offer refunds on sale items or items purchased with a discount code.
  • Pre-order items are made to order so can not be refunded for change of mind. We do however offer an exchange or credit note on pre-order items.
  • You must contact NIKA BY RUKSHANI at info@rukshani.com or on our contact form before returning the item to receive an order number.
  • Items must be returned to NIKA BY RUKSHANI Head office within 14 days of submitting a return or a request for a return.
  • Please allow up to 14 days for the refunds to be processed.
  • Refunds will be credited back to the original method of payment.
  • You will receive email confirmation stating that your refund has been processed.


NOTES

  • All items are in their original condition with tags attached.
  • All returns and exchanges are at the expense of the customer.
  • NIKA BY RUKSHANI Customer Care must be notified within 7 days of receiving the item if you wish to exchange or refund.
  • We can not accept liability for an item until it is received so we strongly recommend using tracking to ensure your parcel arrives to our head office.
  • Refunds, exchanges and credit notes will not be accepted without an order number.

PAYMENT

We accept VISA, Mastercard, American Express, Shopify pay and Apple Pay

You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to rukshani.net

All credit card transactions on this website are processed using Shopify Payments, a secure online payment gateway that encrypts your card details in a secure host environment.  

After pay is a new payment option that will be available to our customers soon. 

 

 

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