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Shipping & Returns

AUSTRALIA WIDE DELIVERY ONLY

( if you do require international delivery please get in touch and we can discuss what we can do to accomodate you, but for the time being we only deliver Australia Wide )

FREE STANDARD SHIPPING AUSTRALIA WIDE FOR ORDERS OVER $150 AUD

STANDARD SHIPPING AND EXPRESS SHIPPING

  • All orders placed before 12:00pm AES MON- FRI in Australian Metro and Major regional areas are dispatched same day and sent via Standard post which should take 2 business days for arrival, if you have requested and paid for express post then it will arrive the next business day. Orders placed after 12.00pm AES MON-FRI will be dispatched for delivery next business day. *Please note deliveries to WA, NT, and QLD may take an additional day. 
  • Orders placed on weekends and public holidays will be dispatched on the next available business day
  • Australia Post is the logistics company we are using and require signature on arrival.
  • Unfortunately we can not ship to PO BOX addresses.
  • In most cases if your parcel is sent to a home address and no authorised person is available to sign then a card will be left and your parcel will be taken to your local post office.
  • If you do not receive your parcel with in 5 days please email us and we will get back to you within a few hours latest.
  • Please note that you can specify for your parcel to be left unattended but NIKA BY RUKSHANI cannot take any responsibility for parcels that are lost/stolen.
  • Please contact us if you need to update your shipping address or special delivery instructions e.g You will not be home to receive your parcel. If you’re having your item delivered using a same day service, please ensure you leave a phone number so we can pass it on to the driver in case they have any problems when they arrive. Please note that NIKA BY RUKSHANI is not responsible for lost packages which have been confirmed delivered or signed for.
  • When your item has been dispatched, you will receive a confirmation email with tracking details. We will notify you every step of they way to ensure your parcel arrives on time. You can enter your tracking number at https://auspost.com.au

RETURNS & EXCHANGES

We at NIKA BY RUKSHANI wish to ensure that you love your new purchase but we understand you may need to return your item for an exchange, credit note or refund. We want this process to be as easy as possible for you so we will provide you a returns form with your delivery. We also kindly ask you to contact our customer care team at info@rukshani.com and we will send through a return form that you would need to fill in in order to process the return.

 

EXCHANGES

  • All items are in their original condition with tags attached.
  • To request an exchange please contact NIKA BY RUKSHANI via email at info@rukshani.com and we will provide you with an order number.
  • Please allow up to 7 days to receive your exchange.
  • Exchanges are subject to availability.
  • Please note no exchanges on Afterpay payments.

REFUNDS

  • We do not offer refunds on sale items or items purchased with a discount code.
  • Pre-order items are made to order so can not be refunded for change of mind. We do however offer an exchange or credit note on pre-order items.
  • You must contact NIKA BY RUKSHANI at info@rukshani.com or on our contact form before returning the item to receive an order number.
  • Items must be returned to NIKA BY RUKSHANI Head office within 14 days of submitting a return or a request for a return.
  • Please allow up to 14 days for the refunds to be processed.
  • Refunds will be credited back to the original method of payment.
  • You will receive email confirmation stating that your refund has been processed.


NOTES

  • All items are in their original condition with tags attached.
  • All returns and exchanges are at the expense of the customer.
  • NIKA BY RUKSHANI Customer Care must be notified within 7 days of receiving the item if you wish to exchange or refund.
  • We can not accept liability for an item until it is received so we strongly recommend using tracking to ensure your parcel arrives to our head office.
  • Refunds, exchanges and credit notes will not be accepted without an order number.

PAYMENT

We accept VISA, Mastercard, American Express, Shopify pay and Apple Pay

You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to rukshani.net

All credit card transactions on this website are processed using Shopify Payments, a secure online payment gateway that encrypts your card details in a secure host environment.  

After pay is a new payment option that will be available to our customers soon. 

Australia post : Delivery operations information

please note there will not be any deliveries taking place during national holidays and Australia post will be closed, it will be posted the next business day to you.

  • National public holidays 
    No mail or parcel deliveries will take place, including Express Post items.
  • State, regional or local public holidays
    No local mail or parcel deliveries will take place, including Express Post items, during state, regional or local public holidays.

The next guaranteed day of delivery for Express Post items posted before closing time on the business day before a public holiday will be the next business day after a public holiday. This applies for all items sent to and from locations within the national, state and Saturday Delivery Express Post networks.

Please allow for additional delivery time if you're sending time-sensitive material around the time of national, state, regional or local public holidays.

National public holidays

2018

New Year's Day - Monday 1 January

Australia Day - Friday 26 January

Good Friday - Friday 30 March

Easter Monday - Monday 2 April

Anzac Day - Wednesday 25 April

Christmas Day - Tuesday 25 December

Boxing Day - Wednesday 26 December

State, regional and local public holidays

Public holidays other than those listed above under national public holidays can vary in each state or territory. This includes holidays such as Labour Day and Queen's Birthday.

See the Australian Government website for a handy reference of public holidays in each state and territory.

 

TERMS OF SERVICE

Every reasonable effort has been taken in the preparation of this website to ensure the accuracy of its contents, however no warranty is given. Illustrations and all other photographic depictions are for presentation purposes only. No responsibility is taken by NIKA BY RUKSHANI for loss or damage once the package has been dispatched.

 

 

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